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Shipping Policy

Delivery Policy

At Hans Korean Butchers, we are committed to providing fast, reliable, and safe delivery of our premium meat products.

Please review our delivery terms below:

Delivery Areas

We currently offer delivery within selected suburbs across Sydney. Please check our delivery zone list or contact us to confirm availability in your area.

Delivery Days & Times

  • Deliveries are made Monday to Friday, excluding public holidays.

  • Orders placed before 12 PM will be eligible for 5-day delivery, subject to availability.

  • You may select your preferred delivery day during checkout (based on available slots).

Order Minimum

A minimum order of $100 is required for delivery.

Delivery Fees

  • Free delivery on orders over $300.

  • A flat fee of $10 applies to orders between $200–$299.

  • A flat fee of $16 applies to orders between $100–$200.

  • Pick-up is available in-store for all orders with no minimum spend.

Packaging & Freshness

All products are packed fresh and delivered in insulated packaging to ensure maximum freshness and food safety.

Missed Deliveries

Please ensure someone is available to receive the delivery. If no one is home, your order will be left in a safe place if possible—or returned to the store, and a redelivery fee may apply.

Contact Us

For any delivery inquiries or special requests, please contact our team at [insert phone number or email].

At Hans Korean Butchers, we take pride in the quality and freshness of our products. Your satisfaction is our top priority. Please read our refund and return policy below:

Perishable Products

Due to the nature of fresh meat, we are unable to accept returns for change of mind. However, if there is an issue with your order, we will work with you to resolve it as quickly as possible.

Incorrect or Damaged Orders

If you receive the wrong item, or if your order arrives damaged or spoiled:

  • Please contact us within 24 hours of receiving your order.

  • Provide your order number and photos of the product (if applicable).

  • We will offer a replacement, store credit, or a full refund depending on the issue.

Refund Eligibility

Refunds or credits may be issued in the following situations:

  • Delivered items are spoiled or unsafe to consume

  • Items were missing from your order

  • You received the wrong product

We reserve the right to request evidence (such as photos) and may need the product to be returned to our store in some cases.

Non-Refundable Items

  • Items not reported within 24 hours of delivery

  • Products that have been improperly stored after delivery

  • Change-of-mind requests on perishable items

How to Request a Refund

To request a refund or raise a concern, please contact us:

  • Phone: [Insert phone number]

  • Email: [Insert email address]

  • In-store: Visit us at our Eastwood location

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