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Privacy Policy

Last updated: 16/09/2025

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At Hans Korean Butchers, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website or services.

1. What Information We Collect

We may collect the following personal information:

  • Name, phone number, email address, and delivery address

  • Order history and payment details (note: payment info is processed securely through third-party payment providers)

  • Any messages or inquiries you send us

  • Website usage data (e.g. IP address, browser type, cookies)

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate with you about your orders or inquiries

  • Improve our website and services

  • Send marketing communications (only if you opt in)

3. Sharing Your Information

We do not sell, rent, or trade your personal information.
We may share your information only with:

  • Trusted service providers (e.g. delivery couriers, payment processors)

  • Authorities if required by law

4. Cookies & Website Tracking

Our website may use cookies to improve your browsing experience and track anonymous site traffic. You can disable cookies in your browser settings at any time.

5. Data Security

We take reasonable steps to protect your information from misuse, loss, or unauthorized access. All payment data is handled securely through encrypted payment gateways.

6. Accessing or Updating Your Information

You may request to access, correct, or delete your personal data at any time by contacting us.

7. Contact Us

If you have any questions or concerns about your privacy, please contact us:

  • Phone: [Insert phone number]

  • Email: order@hahnsfood.com.au

  • Address: s203 62-80 rowe st eastwood nsw 2122 australia

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

At Hans Korean Butchers, we take pride in the quality and freshness of our products. Your satisfaction is our top priority. Please read our refund and return policy below:

Perishable Products

Due to the nature of fresh meat, we are unable to accept returns for change of mind. However, if there is an issue with your order, we will work with you to resolve it as quickly as possible.

Incorrect or Damaged Orders

If you receive the wrong item, or if your order arrives damaged or spoiled:

  • Please contact us within 24 hours of receiving your order.

  • Provide your order number and photos of the product (if applicable).

  • We will offer a replacement, store credit, or a full refund depending on the issue.

Refund Eligibility

Refunds or credits may be issued in the following situations:

  • Delivered items are spoiled or unsafe to consume

  • Items were missing from your order

  • You received the wrong product

We reserve the right to request evidence (such as photos) and may need the product to be returned to our store in some cases.

Non-Refundable Items

  • Items not reported within 24 hours of delivery

  • Products that have been improperly stored after delivery

  • Change-of-mind requests on perishable items

How to Request a Refund

To request a refund or raise a concern, please contact us:

  • Phone: [Insert phone number]

  • Email: [Insert email address]

  • In-store: Visit us at our Eastwood location

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