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Terms & Conditions

Last Updated: [18/09/2025]

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Welcome to Hans Korean Butcher. These Terms & Conditions (“Terms”) govern your use of our website, online ordering system, and related services. By accessing or using our site, you agree to be bound by these Terms. If you do not agree, please do not use our services.

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1. General Information

Hans Korean Butcher (“we,” “our,” or “us”) operates an online platform that allows customers to purchase fresh meat and related products for pickup or delivery within Australia.

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2. Eligibility

By using this website, you confirm that you are:

  • At least 18 years old, or supervised by a parent/guardian.

  • Providing accurate, current, and complete information when placing an order.

 

3. Products & Availability

  • We strive to ensure all product descriptions, images, and prices are accurate.

  • Products are subject to availability and may vary due to seasonal supply.

  • Weight-based items (e.g., Wagyu, pork, chicken) may vary slightly in final weight; you will be charged based on actual weight supplied.

 

4. Pricing & Payment

  • All prices are listed in AUD and include GST (where applicable).

  • We accept major payment methods [list: Visa, Mastercard, PayPal, etc.].

  • Payment must be received in full before processing your order.

 

5. Orders & Confirmation

  • Once an order is placed, you will receive an email confirmation.

  • Orders may not be cancelled or modified once processing has begun.

  • We reserve the right to reject or cancel any order at our discretion (e.g., pricing error, stock unavailability, suspected fraud).

 

6. Delivery & Pickup

  • Delivery: Orders will be delivered within [X] business days. Fresh products must be received directly (we do not leave unattended due to food safety).

  • Pickup: Orders can be collected at our store:
    Shop 203/62-80 Rowe St, Eastwood, NSW 2122

  • We are not liable for delays outside our control (traffic, courier issues, weather).

 

7. Refunds & Returns

  • Due to the perishable nature of fresh meat, we cannot accept returns once delivered/picked up.

  • Refunds or replacements are only offered if:

    • Products are damaged on arrival.

    • The wrong items were supplied.

  • Claims must be made within 24 hours of delivery/pickup, with photographic evidence.

 

8. Allergies & Food Safety

  • Customers are responsible for checking ingredient information before purchase.

  • We handle beef, pork, chicken, and may use shared preparation areas.

  • We follow Australian food safety standards but cannot guarantee cross-contamination will never occur.

 

9. Intellectual Property

All content on this website (logos, images, text, graphics) is owned by Hans Korean Butcher. You may not copy, modify, or use without written permission.

 

10. Limitation of Liability

To the maximum extent permitted by law, Hans Korean Butcher is not liable for indirect, incidental, or consequential damages arising from the use of our website or services.

 

11. Privacy

Your personal information is collected and used in accordance with our [Privacy Policy]. By using our services, you consent to such use.

 

12. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be handled by the courts of NSW.

 

13. Contact Us

If you have questions about these Terms, please contact us:
📍 Shop 203/62-80 Rowe St, Eastwood NSW 2122
📧 Order@hahnsfood.com.au
📞 [Insert phone number]

At Hans Korean Butchers, we take pride in the quality and freshness of our products. Your satisfaction is our top priority. Please read our refund and return policy below:

Perishable Products

Due to the nature of fresh meat, we are unable to accept returns for change of mind. However, if there is an issue with your order, we will work with you to resolve it as quickly as possible.

Incorrect or Damaged Orders

If you receive the wrong item, or if your order arrives damaged or spoiled:

  • Please contact us within 24 hours of receiving your order.

  • Provide your order number and photos of the product (if applicable).

  • We will offer a replacement, store credit, or a full refund depending on the issue.

Refund Eligibility

Refunds or credits may be issued in the following situations:

  • Delivered items are spoiled or unsafe to consume

  • Items were missing from your order

  • You received the wrong product

We reserve the right to request evidence (such as photos) and may need the product to be returned to our store in some cases.

Non-Refundable Items

  • Items not reported within 24 hours of delivery

  • Products that have been improperly stored after delivery

  • Change-of-mind requests on perishable items

How to Request a Refund

To request a refund or raise a concern, please contact us:

  • Phone: [Insert phone number]

  • Email: [Insert email address]

  • In-store: Visit us at our Eastwood location

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