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Accessibility Statement

At Hans Korean Butchers, we are committed to making our website accessible to all customers, including those with disabilities. We believe everyone should be able to access our products and services online with ease and dignity.

Our Commitment

We are actively working to ensure our website is:

  • Easy to navigate using screen readers, keyboards, and other assistive technologies

  • Readable with clear fonts, color contrast, and alternative text for images

  • Compatible with major browsers and mobile devices

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Ongoing Improvements

We are continuously reviewing and updating our site to meet the Web Content Accessibility Guidelines (WCAG) and provide a better experience for all users.

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Need Help?

If you experience any difficulty accessing content, placing an order, or navigating our site, we’re here to help.

Please contact us:

At Hans Korean Butchers, we take pride in the quality and freshness of our products. Your satisfaction is our top priority. Please read our refund and return policy below:

Perishable Products

Due to the nature of fresh meat, we are unable to accept returns for change of mind. However, if there is an issue with your order, we will work with you to resolve it as quickly as possible.

Incorrect or Damaged Orders

If you receive the wrong item, or if your order arrives damaged or spoiled:

  • Please contact us within 24 hours of receiving your order.

  • Provide your order number and photos of the product (if applicable).

  • We will offer a replacement, store credit, or a full refund depending on the issue.

Refund Eligibility

Refunds or credits may be issued in the following situations:

  • Delivered items are spoiled or unsafe to consume

  • Items were missing from your order

  • You received the wrong product

We reserve the right to request evidence (such as photos) and may need the product to be returned to our store in some cases.

Non-Refundable Items

  • Items not reported within 24 hours of delivery

  • Products that have been improperly stored after delivery

  • Change-of-mind requests on perishable items

How to Request a Refund

To request a refund or raise a concern, please contact us:

  • Phone: [Insert phone number]

  • Email: [Insert email address]

  • In-store: Visit us at our Eastwood location

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